ORDER FULFILLMENT

Orders are processed at a first-ordered, first-fulfilled basis and fulfillment times fluctuate and vary depending on order volume. During new releases and sales, please allow additional time for fulfillment. 

• Fulfillment Time: 1-3 Business Days for Order Processing and Fulfillment

• Fulfillment Time (New Release): 1-10 Business Days for Order Processing and Fulfillment
  

SHIPPING CONFIRMATION AND ORDER TRACKING

After you’ve placed an order, you will receive an order confirmation email. If you did not receive it, please check your promotions or spam folders. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to be updated by the shipping service.

It is your responsibility to check the USPS tracking number given to you via the shipment notification to ensure that the package is delivered at a timely manner. 

TRANSIT AND DELIVERY TIMES

• USPS Priority 1-3 Business Days

• USPS First Class1-6 Business Days

• USPS Parcel Ground2-8 Business Days

Business days are Monday-Friday; Holidays, Saturday and Sundays are not included.

Please note: The above is an estimation from third party delivery services and does not include fulfilment time. 

CUSTOMER RESPONSIBILITIES

It is the customer's responsibility to ensure that the order's shipping address is valid and correct. If any mistakes on the shipping address causes the package to Return To Sender, it is the customer's responsibility to pay additional shipping fees for the order to be reshipped.

It is the customer's responsibility to keep track of the shipping status of their order once tracking information has been emailed to them. And the customer is responsible for timely collection of the packages that have been delivered to the shipping address.

MISPLACED OR LOST ORDERS

KINWAMONSTER is not responsible for missing or lost packages delivered through third party shipping services and therefore cannot offer to replace or refund for these orders. Always check with your local post office first to see if the package was misplaced. It is common for the package to arrive days after the tracking's delivery date. Unfortunately, USPS will not accept any claims if the package was scanned as "Delivered".