RETURN WINDOW OF TIME

You have 20 Days from the date of delivery to initiate an exchange request through the online return portal. After 20 Days, your order number will be invalid in the system for exchange requests. Please drop off your return package to USPS using the complimentary postage within 7 days of your exchange inquiry being accepted. 

RETURN CONDITION

Item(s) must be in unwashed, unaltered and in the same bought condition as received. Apparel must be neatly folded in original packaging when exchanged. If any of these conditions is not met, the customer is responsible and will be invoiced for exchange shipping postage. Note that all items must be resalable. 

COST

Shipping is complimentary both ways for exchanges only if return condition is met. You will receive a confirmation email with your complimentary return postage if your exchange request is approved. The exchange order will ship once we have received the returned item(s). 

For returns, the customer is responsible for paying for the shipping fee in order for us to issue a refund for the item. Note that shipping fee is excluded from refunded amount.

PRE-ORDERS

Non-refundable

Pre-order items with size variants may be exchanged for another size or returned for store credit if exchange is unavailable.

LAST CHANCE/CLEARANCE

Items labeled as last chance or clearance and misprint are ineligible for returns and/or exchanges.

DEFECTIVE/MISTAKE

If the item is defective or incorrect, contact us within 20 days of the delivery date.

EXCHANGE AVAILABILITY 

KINWAMONSTER unfortunately cannot guarantee product availability in terms of size variants. If we are unable to provide you with the exchange, we will discuss possible solutions and compensation! 

EXCHANGE PROCESSING TIME

Please drop off your return package to USPS using the complimentary postage within 7 days of your exchange inquiry being accepted. 

The return package must be delivered back to KINWAMONSTER before your exchange item will be shipped out to you. Returns typically take 2-7 days to arrive back to KINWAMONSTER. Please allow 1-5 business days from your return's date of delivery for us to fulfill your exchange.

RETURN POSTAGE

KINWAMONSTER cannot exchange or refund the cost of goods in lost returns unless you use the complimentary return postage provided to you from the exchange portal. If you choose to use your own postage, it is your responsibility to ensure the return is safely delivered back to KINWAMONSTER.